Flooring Installation Coordinator

2 weeks ago

Edmonton, Alberta, Canada Divine Flooring Full time
Job Summary

We are seeking a highly organized and driven individual to join our Scheduling team as an Installations Coordinator. This role is responsible for planning, organizing, and scheduling all of Divine Edmonton's installations, ensuring the schedule is always up to date and scheduled accordingly. The successful candidate will also be required to assist in the onboarding of new Installers.

Key Responsibilities

• Assign and reassign Hardwood, Carpet, and Tile Installers to jobs based on dates provided by Customer Service Representatives and Sales personnel.
• Coordinate duties and confirm installation dates.
• Review confirmed installs and send estimators required changes.
• Work with other departments to update and fix any errors and ensure all jobs are completed in a timely manner.
• Review Installers expenses and back-charges.
• Manage install and delivery dates via customer communication.
• Communicate pick-up information to Installer/Delivery Driver and Warehouses.
• Update Warehouse and delivery items in Divine Tracker.
• Monitor and complete monthly WIP reports.
• Manage the onboarding process for installers.
• Maintain customer service to all external customers.
• Assist Service & Warranty team to ensure customer satisfaction.
• Participate in improving policies and operations.
• Order and monitor materials as required.
• Monitor upcoming deliveries for missing materials and troubleshoot to avoid delays.

Requirements

• Experience with MS Office (Excel, Word, Outlook) and Divine Tracker.
• Ability to establish relationships with sub-contracted tradespeople.
• Ability to troubleshoot, identify, and resolve issues in a timely manner.
• Exceptional attention to detail and accuracy.
• Ability to interface with all levels of management.
• Well organized and a proven ability to multi-task.
• Ability to work both independently with minimal supervision and collaboratively within a team.
• Excellent written and verbal communication skills.
• Knowledge of install and repair methods.
• Ability to keep up-to-date product knowledge.
• Industry experience in the flooring industry in a management or supervisory capacity.
• College degree considered an asset.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Comprehensive benefits package, including health, dental, and vision.
• Join a dynamic team dedicated to excellence in the flooring industry.

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