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Food Service Supervisor

2 months ago

Devon, Canada Subway Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Subway. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Leadership and Management
    • Supervise and train staff to ensure they have the skills and knowledge to provide excellent customer service and maintain high-quality food preparation.
    • Develop and implement strategies to improve restaurant performance, including sales growth, customer satisfaction, and employee engagement.
  • Operations and Logistics
    • Manage inventory, supplies, and equipment to ensure efficient and cost-effective operations.
    • Coordinate with suppliers to negotiate prices and ensure timely delivery of products.
    • Implement and maintain health and safety protocols to ensure a safe working environment.
  • Customer Service and Relations
    • Provide exceptional customer service, responding to customer complaints and concerns in a professional and timely manner.
    • Build and maintain strong relationships with customers, suppliers, and other stakeholders.
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and reporting.
    • Monitor and control costs, including labor, inventory, and overhead expenses.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a restaurant management or supervisory role.
  • Skills and Qualifications
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Knowledge of health and safety regulations and protocols.
    • Ability to work independently and as part of a team.
Work Environment

The successful candidate will work in a fast-paced restaurant environment, with a focus on providing exceptional customer service and maintaining high-quality food preparation. The role requires standing for extended periods, handling heavy loads, and working in a combination of sitting, standing, and walking.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced restaurant operations manager looking for a new challenge, we encourage you to apply.