Service Availability Representative

4 weeks ago

London, Ontario, Canada Randstad Canada Full time
Job Title: Service Availability Representative

We are seeking a highly skilled Service Availability Representative to join our team at Randstad Canada. As a key member of our team, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced environment.

Key Responsibilities:
  • Respond to a variety of inbound colleague calls and emails in a timely and professional manner.
  • Ensure accurate and detailed problem documentation and ticketing.
  • Provide timely escalation and follow-up with support groups and colleagues.
  • Identify and escalate wide-impact or potential wide-impacting outages.
  • Identify trends and opportunities for improvement and provide ongoing feedback.
Requirements:
  • Above average computing and navigational skills.
  • Exceptional customer service skills.
  • A team player who collaborates effectively with peers and other teams but can also work well independently.
  • Good knowledge of Microsoft O365 (Word, Excel, OneNote, and PowerPoint).
  • A technical support background or related education with troubleshooting experience.
What We Offer:
  • A competitive hourly rate of $21.50.
  • A rotational shift schedule with the opportunity to work all three shifts.
  • A long-term contract with a high chance of extension and potential for a permanent opportunity.

Randstad Canada is committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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