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Administrative Support Specialist

2 months ago

St Paul, Canada Alberta Health Services Full time
Job Summary

We are seeking an experienced Administrative Support III to join our team at Alberta Health Services. As an Administrative Support III, you will play a critical role in supporting the registration and coordination of patient care.

Key Responsibilities
  • Register clients utilizing the regional registration system, collecting and verifying patient demographic information and validating healthcare insurance.
  • Create Unique Lifetime Identifiers (ULIs) for non-residents of Alberta, new Alberta residents, and newborns in the Alberta Person Directory.
  • Collect and receipt payment as applicable, and respond to telephone queries in accordance with established guidelines.
  • Apply identification wristbands for all registered clients and coordinate inpatient bed assignments with the Bed Utilization Coordinator/Charge Nurses.
  • Greet clients, visitors, and staff, directing them to the appropriate areas throughout the Health Center in a professional and courteous manner.
  • Maintain a positive public image and complete deposits as per Finance guidelines, ensuring the float is managed effectively.
  • Retrieve patient charts from Health Information - Records Management (HIRM) outside of regular hours and log removal to the appropriate nursing unit/physician.
  • Review scanned Point of Touch documents and ensure the work area is stocked with necessary supplies, stored appropriately.
Requirements
  • Completion of Grade 12 or equivalent.
  • Successful completion of Medical Terminology course (testing will be performed).
  • 2 years of reception experience.
  • Excellent interpersonal skills, ability to work cooperatively and professionally with clients, nursing staff, and physicians.
  • Ability to prioritize and organize work in a fast-paced environment with minimal supervision.
  • Excellent attendance record, reliability, and personal suitability, demonstrated through employment references.
  • Ability to read, write, and communicate effectively, with superior customer service skills.
  • Proven accuracy in spelling, keyboarding, and attention to detail, with a minimum typing speed of 45 wpm (testing will be performed).
  • Proven initiative and ability to work with minimal supervision.
Preferred Qualifications

Familiarity with Connect Care/Alberta Health Services Programs is an asset.