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Business Systems Manager
3 months ago
Company Overview
TMG (Tri-Mach Group) is a forward-thinking organization committed to delivering exceptional service while fostering a safe and positive workplace. We are currently seeking a Business Applications Manager.
Company Background
With over 35 years of experience, TMG has established itself as a leader in the food, beverage, and pharmaceutical sectors. Based in Elmira, Ontario, and with multiple facilities across North America, TMG provides comprehensive, multi-trade solutions in the manufacturing industry, employing around 300 dedicated professionals.
The management team and skilled tradespeople at TMG are passionate about their work, and their commitment to quality craftsmanship is evident. Our reputation for reliability and excellence is recognized both locally and globally.
Role Overview
The Business Applications Manager plays a crucial role in identifying, planning, coordinating, and overseeing all activities related to business applications within the organization. Collaborating with various departments, you will be responsible for maintaining, supporting, and enhancing both new and existing systems and applications. Promoting a positive image of the company through safety, quality, and professionalism is essential.
Reporting Structure
Reports to: Director of Strategy
Direct Reports: Senior Data Analyst & Business Applications Specialist
Key Responsibilities
The primary duties of the Business Applications Manager include, but are not limited to:
- Conducting project requirements analysis and developing plans for system implementation and conversion.
- Preparing and securing approval for system and programming documentation.
- Recommending improvements in development, maintenance, and system standards.
- Executing comprehensive user training for system conversions and implementations.
- Managing the provisioning, installation, configuration, operation, maintenance, and administration of Microsoft NAV & Dynamics.
- Analyzing business processes and aligning systems hardware/software with technical solutions.
- Providing technical expertise in identifying, evaluating, and developing cost-effective systems and procedures that meet user needs.
- Leading cross-functional teams to resolve business or systems issues.
- Supporting end users with Microsoft NAV & Dynamics.
- Delivering first and second-level support for users.
- Adhering to company policies and procedures in all functions and responsibilities.
- Collaborating with application vendors and developers for third-party support and customization.
- Maintaining professionalism in alignment with company values, including language, attire, and workmanship.
- Being available for overtime and on-call duties as required by the company.
- Performing additional duties as necessary.
Qualifications
Education:
- Post-secondary degree or diploma in computer science, or a suitable combination of education and relevant experience.
Experience:
- 3-5+ years of relevant work experience.
- Experience in engineering and designing comprehensive business solutions that interact with corporate databases.
- Demonstrated experience in project management.
Knowledge:
- Proven expertise in ERP system configuration and report generation, specifically with MS NAV & Dynamics.
- Familiarity with financial systems and controls is advantageous.
- Knowledge and experience with Artificial Intelligence applications in a business context.
- Strong relational database modeling skills are essential.
- Extensive knowledge of operating systems and service application environments, including Windows Server, Active Directory, Microsoft Exchange, IIS, SQL, and MS Office 365.
Competencies
Strategic Vision: Ability to articulate and communicate the broader vision in an inspiring manner, identifying opportunities and threats through thorough analysis.
Analytical Skills: Capable of structuring and processing qualitative or quantitative data to draw insightful conclusions for decision-making.
Adaptability: Quick to adjust to changing priorities and conditions, effectively managing complexity and absorbing new information.
Composure Under Pressure: Maintains stable performance in high-pressure situations.
Effective Listening: Values others' viewpoints and seeks to understand before forming conclusions.
Communication Skills: Communicates clearly and effectively in both oral and written forms.
Relationship Management: Builds strong working relationships with stakeholders and resolves conflicts professionally.
Presentation Skills: Comfortable leading meetings and training sessions, presenting proposals and reports to diverse groups.
Organizational Skills: Highly organized and self-motivated to achieve set objectives.
Customer Service Orientation: Delivers excellent service to internal and external parties, effectively persuading and gaining buy-in from end users.