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Client Engagement Representative

2 months ago

St John's, Newfoundland and Labrador, Canada WellnessLiving Full time

Position: Business Development Representative
Compensation: Base Salary + PTO + Benefits + Commission (OTE $75,000-$80,000)

Employment Type: Full-time, Permanent

Company Overview:

WellnessLiving is more than just a name; it reflects our core values. We are a software firm dedicated to enhancing the lives of individuals and communities. Our inclusive and diverse culture empowers both our employees and clients, providing them with the necessary resources and tools to achieve their professional and personal aspirations. As one of the fastest-growing software companies for class and appointment-based businesses in North America, we are trusted by over 5,000 business owners and 15 million users globally. Our mission is to deliver a reliable, user-friendly platform that equips businesses with all the essential tools and services for effective management and growth.

Joining WellnessLiving means becoming part of a team that prioritizes customer satisfaction, community involvement, and innovation. We celebrate achievements, recognize individual strengths, and foster a collaborative environment where everyone can thrive. This role reports to a Team Lead of Business Development and offers a hybrid work arrangement.

Role Overview:

As a Business Development Representative (BDR), you will play a pivotal role in our outbound sales team, educating potential clients and contributing to our impressive growth trajectory. This position is essential for our sales organization, focusing on scheduling qualified meetings for our Account Executives through proactive outreach. Your performance will be measured by the number of qualified demonstrations you facilitate. As a BDR, your responsibilities will include:

  • Engaging potential clients through cold calls, articulating how our software can enhance their business operations.
  • Generating qualified leads for our Account Executives.
  • Developing expertise in prospecting, identifying key decision-makers, and recognizing areas where WellnessLiving can provide solutions.
  • Managing your own portfolio, overseeing your pipeline, opportunities, and daily activities using Salesforce.

Expectations for Your First Months:

First Month:

  • Participate in a comprehensive BDR onboarding program, guided by management and experienced peers.
  • Collaborate with colleagues, Account Executives, and other team members to learn best practices and diverse approaches to the role.
  • Hone your skills as a top-performing BDR through role-playing exercises, call evaluations, and initiating your first outreach calls.
  • Aim to achieve 2 qualified demonstrations in your initial month.

Second Month:

  • Continue enhancing your sales abilities, working closely with your manager and training team to identify improvement areas.
  • Target 100 outbound calls daily, leveraging peer insights to optimize your daily structure.
  • Strive for 5 qualified demonstrations in your second month.

Third Month:

  • Further refine your sales techniques, optimize your daily processes, and aim for 110 calls per day.
  • Gain a solid understanding of our software, learn to handle common objections, and effectively manage Salesforce.
  • Achieve a final month quota of 7 qualified demonstrations.

Ideal Candidate Attributes:

  • Team Collaboration — Approachable, empathetic, and capable of working harmoniously with others.
  • Analytical Thinking — Ability to assess situations critically and devise effective solutions.
  • Strong Work Ethic — Dedicated, reliable, and motivated to exceed expectations.
  • Leadership Qualities — Capable of guiding initiatives, holding oneself accountable, and fostering the growth of others.
  • Entrepreneurial Mindset — Embraces innovation and is knowledgeable about industry trends.
  • Effective Time Management — Prioritizes tasks efficiently and respects the time of others.

Qualifications:

  • A passion for pursuing a career in software sales.
  • A personable demeanor and a strong desire to effectively engage with teammates and potential clients.
  • Enthusiasm for joining a rapidly expanding and collaborative team.
  • Comfortable working independently while focusing on continuous personal development.
  • Commitment to taking ownership of daily tasks and participating in skill enhancement.
  • Excitement to contribute to a growing and collaborative environment.

Preferred Qualifications:

  • Previous sales experience in any industry.
  • Experience in customer-facing roles (e.g., retail, service, education).
  • Background in health, wellness, or fitness sectors.
  • Experience in competitive sports with demonstrated leadership.

We appreciate your interest in joining our team and look forward to reviewing your application.

WellnessLiving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based solely on qualifications and experience relevant to the role.