Loss Prevention Specialist

1 month ago

Cambridge, Ontario, Canada Home Depot of Canada Inc. Full time
Job Title: Loss Prevention Specialist

Join Home Depot of Canada Inc. as a Loss Prevention Specialist and play a critical role in preventing financial loss caused by theft and fraud. As a key member of our Asset Protection team, you will be responsible for driving execution of our internal and external theft and fraud strategy, utilizing various tools to minimize loss to the company.

Key Responsibilities:
  • Build relationships with APSS and MAPM to communicate on internal and external investigations and physical security within the store.
  • Maintain an open channel of communication with store management and all associates, partnering with store management to drive AP issues.
  • Drive a 'Shrink Elimination' culture within the store environment.
  • Participate in the In Focus program.
Compliance:
  • Detect and interview persons apprehended for shoplifting in accordance with local laws and company procedures.
  • Drive execution of store safety programs and validate compliance with company standards and policies.
  • Check physical security of The Home Depot facilities to prevent and deter theft/fraudulent activity.
  • Write reports documenting apprehensions and recoveries, preserve evidence and interact with law enforcement.
  • Represent the Home Depot in a professional manner throughout all court-related procedures.
Build Skills and Knowledge:
  • Meet all Home Depot and AP training and certification requirements.
  • Create associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security.
  • Effectively support the AP Team Plan.
  • Effectively utilize CCTV and exception reports and audit the Electronic Article Surveillance (EAS) systems.
  • Test building alarm system.
  • Conduct surveillance when required.
  • Set challenging objectives and communicate clear expectations.
  • Demonstrate a clear bias for action and a sense of urgency on priorities.
  • Take ownership of success/failures of initiatives and processes.
  • Understand and use financial indicators/metrics to measure the performance.
Decision Making and Doing the Right Thing:
  • Use sound judgement and makes good decisions in a timely manner.
  • Treat internal customers (Home Depot Associates) with the highest level of responsiveness.
  • Demonstrate behaviors and work styles that are consistent with The Home Depot values.
  • Stand up for what is right in the face of opposition at any level.
  • Form and maintain effective partnerships across organizational boundaries to share information.
Competencies:
  • Action Oriented.
  • Collaborates.
  • Communicates Effectively.
  • Customer Focus.
  • Drives Results.
Skills:
  • Communication and negotiate effectively with all levels inside and outside the organization.
  • Ability to analyze situations and resolve issues with innovation and creativity.
  • Proven ability to lead and drive complex projects to completion.
  • Exceptional Word, Excel, PowerPoint and Microsoft Office knowledge a must.
  • Excellent verbal and written communication skills with the ability to work effectively with people at all levels.
  • Strong work ethic, sense of responsibility and confidentiality, with the ability to work independently.
  • Ability to accomplish multiple assigned tasks with minimal supervision.
Requirements:
  • Reports to Asset protection Supervisor or District Asset Protection Manager.
  • Some Travel Required.
  • May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
  • Extended periods of standing and walking through out the store locations.
  • May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
  • Moving around the store and being able to communicate with and assist associates & customers.
  • Operating a computer and other technology.
Working Conditions:
  • Working within a flexible schedule that may include evening and weekends.
  • Warehouse environment that can be dusty and noisy.
  • Doors are frequently open, causing drafts and interior temperature changes.
Education and Experience:
  • High School Diploma or GED.
  • 1+ year(s) experience as a retail-related Loss Prevention Investigator (or equivalent) preferred.
Certifications:
  • Where applicable, Asset Protection associates are required to maintain a valid and up to date security guard license and/or private investigator license.
Other Requirements:
  • Must have access to a vehicle.
  • May be required to travel to various stores in the (market area).
  • Bilingualism (French/English) an asset.

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