Hotel Operations Manager
4 weeks ago
At Baymont Inn & Suites, we are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team. As a key member of our hotel staff, you will be responsible for overseeing the daily operations of our front desk, ensuring exceptional customer service, and leading a team of hotel clerks to achieve our high standards.
Key Responsibilities:- Co-ordinate activities with other work units or departments to ensure seamless hotel operations.
- Establish work schedules and procedures to maximize efficiency and productivity.
- Perform same duties as workers supervised, including checking guests in and out, handling room assignments, and resolving guest complaints.
- Prepare and submit reports on hotel performance, guest feedback, and staff performance.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs, such as providing wheelchair accessibility or arranging for special requests.
- Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
- Hire and train staff in job duties, safety procedures, and company policies.
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
- Requisition materials and supplies as needed.
- 1 year to less than 2 years of experience in a supervisory role in a hotel or hospitality setting.
- Secondary (high) school graduation certificate.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with tight deadlines.
- Dependability, efficiency, and flexibility.
- Ability to work under pressure and maintain a high level of professionalism.
- Standing for extended periods.
- Fast-paced environment.
- Large workload.
- Tight deadlines.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral and written communication.
- Flexibility.
- Judgement.
- Organized.
- Team player.
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel professional looking for a new challenge, please submit your application today.
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