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Clinic Operations Manager

3 months ago

Vancouver, British Columbia, Canada Myodetox Group Full time
We are seeking an Operations Lead to join our team at Myodetox. This role is essential for ensuring that our clinic operates efficiently and meets its strategic goals.
The Operations Lead (OL) will be responsible for managing all operational aspects of the clinic, ensuring alignment with Myodetox's standards and objectives. The OL will lead a team of Front Desk Associates (FDAs) to guarantee that exceptional service and operational excellence are consistently delivered. The OL is expected to be present in the clinic regularly, overseeing daily operations and supporting the front desk team.
This position reports directly to the Clinic Director. The following responsibilities outline the key functions of this role, though additional tasks may be assigned as needed.
Key Responsibilities:Operational Leadership:
  • Business Management: Collaborate with the Clinic Management Team to achieve business targets and objectives; Develop and implement strategies to enhance client retention and assess the effectiveness of initiatives; Work with the management team to establish annual and quarterly goals; Ensure the clinic is prepared for new marketing campaigns and initiatives; Share insights from clinic operations and client feedback with the management team.
  • Clinic Administration: Supervise the Front Desk Associates to ensure smooth clinic operations, including appointment scheduling, client intake, and billing accuracy; Maintain high standards of client experience in line with Myodetox's hospitality values; Manage accounts receivable and ensure accurate financial reporting; Oversee inventory management and supply tracking; Coordinate with the Clinic Director and Regional Operations Manager for facility maintenance and improvements.
  • Team Development: Mentor and coach Front Desk Associates to uphold operational and service standards; Facilitate the recruitment, onboarding, and training of new team members; Engage with the team daily to provide ongoing feedback and support.
Ideal Candidate Profile:
  • Minimum of 3 years of experience in customer service, hospitality, or administrative roles within the health and wellness sector.
  • Proven experience in team leadership and management.
  • Strong commitment to fostering team growth and development.
  • Ability to provide and receive constructive feedback to enhance client and team experiences.
  • Dedication to ensuring positive client interactions and satisfaction.
  • Attention to detail and a commitment to maintaining a professional environment.
  • Passion for the services provided and the ability to communicate their long-term benefits to clients.
  • Ability to thrive in a dynamic and fast-paced environment.
  • Curiosity and problem-solving skills to improve operational processes.
  • Commitment to personal well-being to perform at the highest level.
Benefits and Perks:
  • Comprehensive employer-paid health benefits for full-time employees.
  • Group retirement savings plan with employer matching.
  • Discounted pet insurance options.
  • Complimentary treatment sessions for staff.
  • Incentives for referring new team members.
  • Access to subsidized mental health support services.
Core Values: Our operational philosophy is grounded in our core values, which include:
* Commitment to Care
* Sustainability in Operations
* Focused Execution
* Continuous Learning
* Authentic Engagement
These values guide our mission to deliver exceptional care and support to our clients and team members alike.