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Client Experience Specialist
3 months ago
Location: London, Ontario, Canada
Schedule: 15
Industry: Personal and Commercial Banking Services
Compensation Details:
We are committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to engage in an open conversation with your recruiter and inquire about the compensation specifics related to this position.
Position Overview:
KEY RESPONSIBILITIES- Deliver an outstanding customer experience with every interaction and contribute to the continuous enhancement of the overall branch customer experience through service and guidance.
- Accurately and efficiently execute a wide range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions as needed).
- Assist in addressing and resolving customer inquiries, escalating issues when necessary.
- Identify customer requirements and propose solutions to their issues, as well as open a limited selection of products and/or services for clients.
- Support the achievement of business goals by aligning with advisory objectives.
- Promote products, services, and banking capabilities.
- Understand and apply operational policies and procedures.
- Contribute to business objectives for Operational Excellence.
- Ensure timely and accurate completion of business processes and procedures.
- Escalate non-standard or high-risk transactions/activities as needed.
- Engage in process improvement initiatives.
- Ensure due diligence to maintain the accuracy of all customer transactions/activities.
- Be knowledgeable of and adhere to the Bank Code of Conduct.
- Actively participate as a team member, fostering team effectiveness and contributing to a positive work environment.
- Support the team by continuously enhancing knowledge in your area.
- Engage in personal performance management and development activities, including cross-training within your team.
- Keep colleagues informed and updated about all relevant or useful information related to daily operations.
- Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
- Serve as a brand ambassador for your business area/function and the bank, both internally and externally.
- High School diploma and/or
- 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in a related field) preferred.
About Us:
TD is a global leader in the financial services sector. It ranks as the fifth-largest bank in North America by branch count. Every day, we provide legendary customer experiences to over 27 million households and businesses across Canada, the United States, and around the world. Our colleagues at TD bring together their skills, talents, and creativity to serve the Bank, its clients, and the economies we support.
We are guided by our vision to be a better bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Language Requirements: N/A.
