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Bilingual Customer Service Representative

2 months ago

Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our Contact Centre Team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities

  • Provide personalized support to customers through phone, email, and chat, ensuring that their needs are met and exceeded.
  • Resolve customer complaints and issues in a fair and timely manner, escalating complex cases to senior team members as needed.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product and service offerings, as well as industry trends and best practices, to provide informed and accurate information to customers.
  • Meet or exceed performance metrics, including customer satisfaction, first call resolution, and average handle time.

Requirements

  • Bilingual proficiency in English and French (written and verbal).
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and team collaboration.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a leading financial institution, with a strong commitment to customer service and excellence.

Language Requirement: Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français /This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.