Customer Support Specialist

21 hours ago


Unionville, Ontario, Canada Jonas Club Software Full time
Customer Support Analyst Job Description

We are seeking a skilled and dedicated Customer Support Analyst to join our team at Jonas Club Software. As a key member of our Support Team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Resolve client issues in a timely and efficient manner
  • Act as the primary point of contact between clients and our Support Team
  • Communicate effectively with clients through written and verbal correspondence
  • Collaborate with other departments to expedite issue resolutions
  • Promote a high-quality, professional service-oriented image among clients
Requirements:
  • 2-3 years of customer service experience, preferably in the software industry
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • High School Diploma or equivalent preferred

We offer a dynamic and supportive work environment, excellent career growth opportunities, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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