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Restaurant Operations Manager

2 months ago

Barrie, Ontario, Canada 2535866 Ontario Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at 2535866 Ontario Inc. as a key member of our culinary operations. The successful candidate will be responsible for overseeing the daily activities of our food service staff, ensuring that our high standards of quality and customer satisfaction are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including cooks, servers, and kitchen helpers.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Operations and Administration
    • Estimate ingredient and supply requirements for meal preparation and ensure that inventory levels are maintained.
    • Prepare and submit reports on sales, stock, and wastage.
    • Prepare budget and cost estimates for food and labor costs.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customer feedback is documented and acted upon to improve service quality.
  • Team Management
    • Supervise and check the assembly of trays and delivery of food trolleys.
    • Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
  • Personal Qualities
    • Excellent communication and interpersonal skills to effectively manage a team and interact with customers.
    • Ability to work under pressure and meet tight deadlines in a fast-paced environment.
    • Flexibility to adapt to changing circumstances and priorities.
    Requirements
    • Education
      • Bachelor's degree in a related field, such as hospitality or business administration.
    • Experience
      • At least 1 year of experience in a supervisory role in the food service industry.
    • Language
      • Fluency in English is required.
    • Work Environment
      • Ability to work in a fast-paced environment with tight deadlines.
      • Ability to stand for extended periods and walk in a busy kitchen environment.
    • Work Schedule
      • 40-45 hours per week, with flexibility to work varied shifts, including evenings and weekends.