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Front Desk Associate

2 months ago

Mississauga, Ontario, Canada Executive Residency by Best Western Full time
Front Desk Clerk Job Description

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Executive Residency by Best Western. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to ensure all necessary documentation is completed accurately.
  • Take, cancel, and change room reservations as needed, maintaining a high level of accuracy and attention to detail.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with precision and accuracy.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring that all information is up-to-date and accurate.
  • Follow emergency and safety procedures, taking prompt action in the event of an incident or crisis.
  • Clerical duties, including faxing, filing, and photocopying, are also an essential part of this role.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication and customer service skills.
  • Assist guests with special needs, providing personalized support and attention.
  • Contact guests to deliver requested wake-up calls, ensuring that all needs are met and exceeded.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with a minimum of 30 hours per week.
  • Proficiency in English or French, with the ability to communicate effectively with guests and staff.
What We Offer:

As a Front Desk Clerk at Executive Residency by Best Western, you will enjoy a dynamic and fast-paced work environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and supportive team culture.