Customer Service Representative
2 months ago
Job Title: Receptionist
We are seeking a highly organized and detail-oriented Receptionist to join our team at Kumon - Brandon. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.
Key Responsibilities:
- Client Communication: Greet and direct individuals to the appropriate contacts or service areas, providing helpful information to clients and the general public.
- Information Management: Obtain and process necessary information for customer service, ensuring accurate and efficient communication.
- Switchboard Operations: Operate the switchboard or telephone system efficiently, handling incoming and outgoing calls.
- Office Administration: Manage office supply orders, record and communicate important information, and maintain work records and logs accurately.
- Financial Transactions: Handle invoice processing tasks, process payments efficiently, and perform basic bookkeeping duties.
- Customer Service: Deliver outstanding customer service, providing directory assistance when required and offering emergency services as needed.
- Support Services: Assist individuals with disabilities through relay services, conduct data entry tasks accurately, and perform clerical duties including filing and mail distribution.
Requirements:
- Education: Secondary school graduation certificate
- Experience: 7 months to less than 1 year
Work Environment:
We offer a dynamic and supportive work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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