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Shipping Coordinator

2 months ago

Maple Ridge, British Columbia, Canada Fuze HR Solutions Full time

Job Summary:

Fuze HR Solutions is seeking a highly organized and detail-oriented Shipping Administrator to provide essential administrative support to our Customer Service Department. As a key member of our team, you will play a crucial role in ensuring the smooth operation of customer service activities, contributing to overall departmental efficiency and effectiveness.


Key Responsibilities:

  • Accurately enter and manage orders and credit notes in a timely manner, ensuring seamless communication with internal stakeholders.
  • Prepare and verify invoices and bills of lading for outgoing shipments, maintaining accurate records and adhering to company policies.
  • Oversee high-priority orders to ensure timely delivery and completion, collaborating with cross-functional teams as needed.
  • Serve as a liaison between sales, logistics, and other departments, fostering strong relationships and driving business growth.
  • Collaborate with major buyers and the Key Account Manager to manage backorders, resolving issues promptly and efficiently.
  • Investigate short shipment fines in coordination with the credit department, ensuring accurate resolution and minimizing financial impact.
  • Work closely with the shipping department to ensure efficient operations, identifying areas for improvement and implementing process enhancements.
  • Process large volumes of data accurately as needed, maintaining high levels of precision and attention to detail.
  • Provide timely support to assigned retail sales representatives, ensuring seamless communication and resolving customer inquiries promptly.
  • Coordinate with courier services to ensure on-time delivery of purchase orders, maintaining strong relationships with vendors and service providers.
  • Build and maintain strong, positive relationships with key customers, driving customer satisfaction and loyalty.
  • Establish and follow a customer call cycle for assigned accounts, securing orders and driving revenue growth.
  • Achieve key performance indicators (KPIs) as set by the Manager, demonstrating a commitment to excellence and continuous improvement.
  • Support new product launches through effective communication, ensuring seamless execution and customer satisfaction.
  • Monitor and track customer performance regarding volume and assortment, providing regular feedback on issues and opportunities.
  • Address customer inquiries and requests promptly, maintaining high levels of customer satisfaction and loyalty.
  • Perform additional duties as needed, demonstrating flexibility and a commitment to team success.


Success Factors:

  • High levels of satisfaction from both internal and external customers, along with meeting key performance indicators (KPIs).
  • Demonstrated ability to be resourceful and independently manage tasks effectively, with a proactive and self-motivated approach to work.
  • Strong attention to detail and accuracy in all tasks, with effective problem-solving skills and professional communication.
  • Ability to thrive in a fast-paced work environment, with familiarity with the order processing for the customer base and understanding of supply chain management and related processes.


Requirements:

  • At least one year of experience in a customer service role within an office setting; experience with sales calls is a plus.
  • Familiarity with data tracking systems is advantageous.