Asst Mgr

We're a pioneering cruelty-free beauty brand, committed to generating positive economic, social and environmental impact. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth.

As an inspirational leader and activist, you will partner with the Shop Manager to drive the store and your team to deliver retail excellence, strong sales results and an engaging customer experience. You will lead and work as part of a successful, engaged team to best meet the needs of our customers.

• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns and activism, bringing our brand to life
• Problem solves effectively and proactively as much as possible using available resources
• Communicate effectively and act as a flexible and responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales and performance targets
• Work with the Shop Manager to manage stock; monitor and manage change
• Use the data (KPI's) we provide, to make sound commercial and business decisions to successfully drive your sales and your team performance
• Identify and attract high potential candidates and develop current team members to succeed in their goals
• Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors and our products

• Experience in a customer facing role, people leadership and team development
• Ability to meet sales and performance targets with outstanding planning and organizing skills
• Ability to work collaboratively within a feedback culture
• Outstanding problem solving and communication skills
• Experience using data (KPI's) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• Work flexible hours, including holidays, nights and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you and your team as needed
• A 50% discount on regular product and 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement and support to be exactly who you are - employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender and This Ability Disability Network