National PSP Lead

22 hours ago

Oakville, Ontario, Canada GSK Full time
Job Title: National PSP Lead

ViiV Healthcare is a global specialist HIV company, dedicated to researching and delivering new medicines for people living with, and at risk for, HIV. Our mission is to leave no person living with HIV behind, and we are committed to being a trusted partner for all people affected by HIV.

We are seeking a highly experienced National PSP Lead to join our team. As a key member of our Patient Support Programs (PSP) team, you will be responsible for leading the design, implementation, and continuous improvement of multiple PSPs that deliver on customer experience standards within ViiV. You will work closely with global supply chain teams to develop wholesale distribution strategies for new product launches and act as the primary contact with external vendors to manage wholesaler/distributor set-up, direct account policy, and ongoing channel operations oversight.

Key Responsibilities:
  • Manage PSP and preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met.
  • Provide initial and ongoing training and education to field staff on PSP services and facilitate education of HCPs regarding program offerings.
  • Ability to work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources.
  • Collaborate with vendor to build data collection platform and analytical reports to provide real-time market insights as well as payer-specific reporting tools.
  • Identify and address training, performance, and competency needs of vendor to ensure achievement of business objectives.
  • Collaborate with Commercial partner(s) to create patient services brand concept and value proposition through market research, as well as service branded education, program tools/forms, website, etc.
  • Ensure all patient services and specialty pharmacy services are compliant with all applicable laws, regulations, and guidance with policies and procedures.
  • Provide strategic and tactical input to continuous improvement processes and development.
  • In partnership with Market Access leads, troubleshoot payer-specific reimbursement challenges and support appropriate response strategy.
Requirements:
  • Bachelor's degree required.
  • Minimum 5-8 years of PSP experience in a leadership role.
  • Strong executive presence to interact appropriately with all levels of the organization, both locally and above country.
  • Ability to work independently and prioritize with minimal daily instruction.
  • Previous experience in launching and operationalizing PSPs.
  • Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally.
  • Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy.
  • Knowledge and experience with specialty pharmaceutical distribution, including PPNs.
  • Knowledge and experience with Canadian payer landscape and reimbursement navigation for both public and private plans.
  • Experience implementing change strategy, helping teams navigate change and achieve sustainable performance.
  • Strong verbal and written communication skills are essential.
  • Excellent organization and multi-tasking skills.
  • Exceptional interpersonal skills and problem-solving capabilities.
  • Passionate about patient care and highly customer-centric.
  • Proven negotiation skills.
  • Ability to work effectively across a matrix organization.
  • Ability to think strategically to improve current processes.
  • Ability to influence others, collaborate, execute, and accomplish goals within a matrix environment.
  • Ability to travel (greater than 50%) with Valid driver license.*

*This position requires the employee to drive routinely on Company business and allows for the provision of a company-leased vehicle. However, to be eligible for this position and a company vehicle, ViiV will need to obtain acceptable results from a license verification inquiry and drivers abstract review against its safe driver program requirements.

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