Rental Operations Manager

4 weeks ago

Abbotsford, British Columbia, Canada ClearwayBC Full time
Job Title: Car & Truck Rental Location Supervisor

Job Summary:

We are seeking a highly motivated and experienced Car & Truck Rental Location Supervisor to join our team at ClearwayBC. As a key member of our operations team, you will be responsible for overseeing the daily operations of our rental location, ensuring exceptional customer service, and maintaining a high level of cleanliness and presentation of our rental fleet.

Key Responsibilities:
  • Oversee the daily operations of the front rental office and back vehicle lot.
  • Supervise rental agents, providing guidance, training, and support to ensure exceptional customer service delivery.
  • Manage the vehicle cleaning team, ensuring cleanliness standards are met and maintained for all rental vehicles.
  • Act as the Saturday supervisor, overseeing operations and addressing any customer or operational issues that may arise.
  • Collaborate with the control room to coordinate the movement of all needed vehicles.
  • Work closely with the fleet department to ensure the maintenance and upkeep of rental vehicles.
  • Coordinate with the reservation centre to manage bookings and ensure accurate availability of rental vehicles.
  • Monitor inventory levels and ensure adequate supply of rental vehicles to meet customer demand.
  • Implement and enforce company policies and procedures to ensure compliance and operational efficiency.
  • Handle customer inquiries, complaints, and disputes in a professional and timely manner.
  • Conduct regular inspections of the rental fleet and facilities to ensure cleanliness, safety, and compliance with company standards.
  • Prepare reports and analyze data related to rental activity, fleet utilization, and customer feedback.
Requirements:
  • Previous experience in a supervisory or management role, preferably in the automotive or rental industry.
  • Strong leadership skills with the ability to motivate and develop teams.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
  • Proficient in Microsoft Office and rental management software.
  • Knowledge of vehicle maintenance and rental operations is an asset.
  • Availability to work Saturdays as required.
  • Valid driver's license with a clean driving record.
Benefits:
  • Competitive wage based on experience.
  • Health benefits package.
  • Retirement savings plan.
  • Opportunities for advancement.
  • Employee discounts on rental vehicles.

About ClearwayBC:

ClearwayBC is a family-owned and operated company with a unique culture that empowers employees to become the best versions of themselves. We offer competitive wages and a comprehensive benefits package with opportunities for growth within the company.

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