National Accounts Manager

2 months ago


Kitchener, Ontario, Canada Flanagan Foodservice Inc. Full time
{"h1": "Manager of National Accounts", "p": "At Flanagan Foodservice, we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. We're on the hunt for imaginative minds, business strategists, and food lovers who can thrive in a fast-paced environment and make meaningful impact.

Our ideal candidate will have a strong background in sales, marketing, and customer service, with a proven track record of building and maintaining strong relationships with key accounts. They will be able to analyze data, develop strategic plans, and drive sales growth while ensuring customer satisfaction and profitability.

As a Manager of National Accounts, you will be responsible for overseeing and growing our relationships with a group of Multi-Unit chain accounts. You will lead and mentor a high-performing team of Account Managers and Administrators to achieve team and individual goals.

Key Responsibilities:

* Develop and maintain strong, long-term relationships with key accounts
* Manage a group of key accounts, and monitor performance levels to maximize profitability and ensure customer satisfaction
* Lead and mentor a high-performing team of Account Managers and Administrators for assigned group of key accounts to achieve team and individual goals
* Gather market knowledge, identify market opportunities, and develop effective strategies to grow profitability share for accounts
* Collaborate with stakeholders within the client organizations to propose and secure new account agreements
* Negotiate long-term contracts to preserve the critical areas of our base contracts, to ensure maximum revenue and profitability of new agreements including terms and conditions to minimize company risk
* Analyze sales and receivables data to identify issues and understand areas for improvement
* Develop and maintain strong cross-functional relationships with departments including Marketing, Warehousing, Finance, Logistics, and Customer Relations
* Maintain ongoing knowledge of distribution trends through various forms of media
* Develop specific boardroom presentations to identify needs and solutions
* Anticipate customer needs and expectations, and address with a sense of urgency in a timely manner to ensure positive results and service outcomes

Qualifications:

* Post-secondary education in business, marketing, or a related field
* Minimum 8 years of progressive experience in Sales, Marketing, and Customer Service, along with 5 years experience in a leadership role
* Excellent verbal and written communication, decision-making, and problem-solving skills
* Strong sales, negotiation, relationship building, and closing skills and techniques
* Strong coaching and mentoring skills to manage the effective performance of direct reports
* Must possess working knowledge of financial systems including income statements, budgets and modeling
* Ability to analyze data and develop strategic plans based on insights
* Strong time-management skills and the ability to work independently with a sense of urgency
* Experience in additional functional areas within areas including Customer Service, Accounts Receivables, preferred
* Good understanding of inventory forecasting and management systems, including pull-through programs and general logistics concepts preferred
* High level of customer focus and attention to details
* Demonstrated ability to manage and maintain strong relationships to drive sales
* Strong proficiency using MS Office applications, including Excel, Outlook, Word, and PowerPoint
* Results-orientated, and emphasizes safety and quality in all aspects of work
* Knowledge of Flanagan Foodservice customer segments and distribution practices preferred
* Solid technical, analytical, and creative abilities
* Demonstrated ability to work in a collaborative environment, building strong cross-functional relationships at all levels of the organization
* Class G Driver's license and the use of a personal vehicle for work related travel

If you're a motivated and results-driven professional with a passion for sales, marketing, and customer service, we want to hear from you.

We celebrate and reward your achievements, and offer a wide range of career advancement opportunities tailored to your strengths and aspirations.

Be part of the legacy.

All employees of Flanagan Foodservice must demonstrate adherence to all HACCP and Food Handling practices as well as all Company's policies and procedures.

Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to so that arrangements can be made for the appropriate accommodations.

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