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Client Service Supervisor

2 months ago

St Catharines, Ontario, Canada SMART SUPER MART LTD Full time
Job Title: Client Service Supervisor

We are seeking a highly skilled Client Service Supervisor to join our team at SMART SUPER MART LTD. As a Client Service Supervisor, you will be responsible for overseeing the daily operations of our client service team, ensuring that our clients receive exceptional service and support.

Key Responsibilities:
  • Team Management: Lead and manage a team of 5-10 client service representatives, providing guidance and support to ensure they meet their performance targets.
  • Client Service: Ensure that all client interactions are handled in a professional and timely manner, resolving issues and concerns in a fair and efficient way.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Reporting: Prepare and submit regular reports to management on team performance, client feedback, and process improvements.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 7 months to less than 1 year of experience in a client service or operations role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Office.
Work Environment:

Our workplace is a fast-paced environment with a large workload, requiring the ability to work under pressure and meet tight deadlines. We offer a supportive team environment and opportunities for professional growth and development.

What We Offer:
  • Physical Accessibility: We provide physical accessibility accommodations to ensure that all employees can work comfortably and safely.
  • Support for Persons with Disabilities: We offer mentorship, coaching, and networking opportunities for employees with disabilities.
  • Support for Newcomers and Refugees: We participate in a government or community program that supports the social and labour market integration of newcomers and refugees.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced client service professional looking for a new challenge, please submit your application.