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Senior Application Architect

2 months ago

Montreal, Quebec, Canada Bell Full time
About the Role

We are seeking a highly skilled Senior Application Architect to join our team at Bell, a leading telecommunications company in Canada. As a key member of our ServiceNow platform team, you will be responsible for developing and documenting solutions focusing on the IT Service Management (ITSM) family of modules.

Key Responsibilities
  • Develop data modeling and detailed documentation for ITSM solutions
  • Translate user stories and/or requirements into architectural designs and implementations
  • Develop detailed technical designs, including architecture, workflows, and configurations of ServiceNow ITSM solutions
  • Define overall ServiceNow platform architecture in partnership with architect peers supporting other areas of the platform and/or on-premise systems
  • Maintain knowledge on industry trends, upcoming ServiceNow releases, and best practices
  • Collaborate with product teams, development teams, and user communities across multiple business units
Requirements
  • 2+ years of experience as an architect, developer, or other technical position in the ServiceNow ecosystem
  • 2-5 years of working experience in a technical capacity in Information Technology or a comparable field
  • Deep knowledge of ITSM concepts, ITIL, and IT administration
  • Ability to create detailed documentation and presentations for a wide range of audiences (up to executive level)
  • Willingness to acquire one or more ServiceNow certifications if not already certified
  • Relevant ServiceNow Certification (Certified ServiceNow Administrator (CSA), Certified ServiceNow Technical Architect (CTA), ITSM Implementer Certification)
  • ITIL V4 Foundations Certified
  • Fluent/Bilingual written/spoken in French/English preferred. Unilingual English acceptable if located outside of Quebec
What We Offer
  • Medical, dental, vision, and mental health benefits
  • Tailored benefits to meet individual needs
  • Eligibility for benefits as soon as you join us
About Bell

Bell is a leading telecommunications company in Canada, providing innovative digital solutions and seamless customer experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. Our commitment to environmental, social, and governance initiatives ensures that our customers can stay entertained and connected anytime, anywhere.