Onsite Service Specialist

2 months ago


Prince George, British Columbia, Canada Grainger Businesses Full time

Job Summary:

We are seeking an experienced Onsite Service Specialist to join our team at Grainger Businesses. As a key member of our operations team, you will be responsible for assisting our local KeepStock team in driving inventory management execution and customer service excellence.

Key Responsibilities:

  • Perform machine maintenance and repair activities at customer sites.
  • Implement territory work related to planning and execution of customer inventory projects.
  • Collect and analyze data related to inventory information at customer sites to ensure accurate implementation of the KeepStock process.
  • Cover PTO for On Site Service Representatives and perform route-based responsibilities as needed.
  • Handle escalations from OSR's, support system project implementation, and provide feedback to Supervisors on OSR's performance.

Requirements:

  • High School diploma or equivalent.
  • 3 years' experience in customer service or warehouse environment.
  • Experience handling technical and operational issues.
  • Ability to coordinate multiple projects simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Background checks and drug screening may be required.
  • Valid driver's license and ability to use a personal vehicle for transportation.

Benefits:

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year.
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program.
  • Registered Retirement Savings Plan and Defined Contribution Pension Plan.
  • Educational and Professional Membership Fee Assistance program.
  • Employee discounts and team member perks.

Equal Opportunity Employer:

Grainger Businesses is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels comfortable being themselves and can learn and grow to realize their full potential.



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