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Guest Services Supervisor

3 months ago

Burlington, Ontario, Canada The Pearle Hotel and Spa Full time
Position Overview

The Pearle Hotel and Spa is seeking a dedicated Reservations Supervisor to oversee our reservations team and ensure exceptional service delivery.

Qualifications
  • Education: Completion of secondary school or equivalent experience is required.
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role is preferred.
Key Responsibilities
  • Supervise and perform the same duties as the team members.
  • Assist clients and guests with special requirements.
  • Coordinate, assign, and review the work of the reservations team.
  • Recruit, train, and mentor staff on job responsibilities, safety protocols, and company policies.
  • Ensure the smooth operation of computer systems and equipment, arranging for repairs as necessary to maintain service quality.
  • Order materials and supplies as needed to support operations.
Work Environment

Attention to detail is crucial in this role to ensure a high standard of service.

Benefits
  • Comprehensive dental plan.
  • Health care plan.
  • Coverage for paramedical services.
Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Work Hours: 30 to 40 hours per week