Generosity Services Assistant Receptionist

2 weeks ago

Vancouver, British Columbia, Canada BC SPCA Full time
About the Position

The Generosity Services Assistant Receptionist plays a vital role in supporting the Generosity Services team at the BC SPCA. This dynamic role involves processing donations, providing exceptional customer service, and ensuring the accuracy of donor data.

Key Responsibilities
  • Respond to donor inquiries and provide timely support via phone and email
  • Assist branch staff with donation-related queries and provide accurate information
  • Participate in sorting and distributing incoming donations, maintaining the security and integrity of payment and donor information
  • Fulfill requests promptly, adhering to excellent customer service standards
  • Process various types of donations using Raiser's Edge, including direct mail, special events, and monthly donations
  • Produce and ensure the accuracy of charitable receipts, utilizing Raiser's Edge, Receipter Pro, and Word
  • Maintain the accuracy of donor biographical, contact, and financial data through regular updates and audits
  • Contribute to the development of procedures to accurately reflect duties and responsibilities
  • Participate in team meetings and provide ideas for improving departmental functions
Requirements
  • Post-secondary education plus 2-3 years of work experience, or an equivalent combination of education and experience
  • Experience with high-volume transaction processing, excellent customer service, and dealing with confidential materials
  • Proficiency with Microsoft Office Suite and at least one CRM, with a preference for Raiser's Edge 7 and NXT
  • Exceptional written, oral, and persuasive communication skills, with the ability to relate respectfully to a diverse audience
  • Strengths include collaboration, prioritization, analytical thinking, and detail-oriented work
  • Comfortable working with animals and philosophically aligned with the mission, vision, and guiding principles of the BC SPCA

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