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Food Service Team Lead

2 months ago

Wallaceburg, Ontario, Canada 1046255 Ontario Inc. OA Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled Food Service Supervisor to join our team at 1046255 Ontario Inc. O/A Tim Hortons. As a key member of our team, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and quality food.

Key Responsibilities:
  • Leadership: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that tasks are completed efficiently and effectively.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining high standards of cleanliness and presentation.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, resolving issues promptly and efficiently.
  • Administrative Tasks: Maintain records of stock, repairs, sales, and wastage, providing accurate and timely reports to management.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 year to less than 2 years of experience in a food service establishment.
  • Work Setting: Food service establishment, coffee shop.
Work Conditions and Physical Capabilities:
  • Work Environment: Fast-paced environment.
  • Physical Demands: Combination of sitting, standing, walking, standing for extended periods, bending, crouching, kneeling.
Personal Suitability:
  • Client Focus: Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Team Player: Ability to work effectively in a team environment, supporting colleagues and contributing to a positive work culture.
Support for Newcomers and Refugees:
  • Language Training: Facilitate access to language training and skills training for newcomers and refugees.
  • Recruitment: Recruit newcomers and refugees who were displaced by a conflict or natural disaster.
Support for Youths:
  • On-the-Job Training: Offer on-the-job training tailored to youth, promoting their development and growth.
Support for Indigenous People:
  • Community Relationships: Develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations.

Language: English

Hours of Work: 30 to 40 hours per week

Duration of Employment: Permanent