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Food Service Supervisor

2 months ago

Kingston, Ontario, Canada J.E. Agnew Food Services Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at J.E. Agnew Food Services Ltd. as a key member of our cafeteria and coffee shop operations.

Key Responsibilities
  • Supervise and Coordinate Food Service Staff
    • Establish efficient methods to meet work schedules and ensure seamless food service operations.
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring high-quality service and customer satisfaction.
  • Train and Develop Staff
    • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Customer Service and Relations
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure excellent customer service and maintain a positive reputation for our cafeteria and coffee shop.
  • Operations and Administration
    • Maintain accurate records of stock, repairs, sales, and wastage to inform business decisions.
    • Prepare and submit reports to management on a regular basis.
  • Work Environment and Physical Demands
    • Work in a fast-paced environment with tight deadlines and high pressure.
    • Stand for extended periods and walk frequently, requiring good physical stamina.
  • Teamwork and Communication
    • Work collaboratively with colleagues to achieve team goals and objectives.
    • Communicate effectively with staff, management, and customers to ensure seamless operations.
    Requirements
    • Education and Experience
      • Secondary (high) school graduation certificate.
      • 1 year to less than 2 years of experience in food service operations.
    • Work Setting
      • Cafeteria and coffee shop environment.
    • Physical Demands
      • Standing for extended periods and walking frequently.
    • Work Conditions
      • Fast-paced environment with tight deadlines and high pressure.