Customer Experience Representative

4 weeks ago

Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, processing sales and web orders, and supporting the receiving, counting, and organizing of inventory and customer orders.

Key Responsibilities:

  • Process sales and web orders in a timely and accurate manner
  • Engage with customers to provide support, suggest items for purchase, and resolve concerns in a friendly and professional manner
  • Support the receiving, counting, and organizing of inventory and customer orders
  • Prepare merchandise for sale and assist in the promotion of products and specials
  • Replenish floor stock and maintain accurate records
  • Support the picking and fulfillment of web and special-order purchases
  • Enact loss-prevention strategies to maintain a secure shopping environment

Requirements:

  • Previous experience in a retail or customer service environment
  • Point of Sale experience is necessary to be successful in the role
  • Excellent communication and teamwork skills
  • Ability to learn and follow established departmental guidelines and procedures
  • Comprehension of Microsoft Office Suite with strong computer skills
  • Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts

What We Offer:

  • A competitive hourly rate of $16.34 - $21.69, plus 12% in lieu of stat holidays and vacation accrual
  • A comprehensive benefits package, including health and dental insurance, and a pension plan
  • Opportunities for professional growth and development, including training and development programs
  • A welcoming and inclusive work environment, with a diverse and dynamic team

How to Apply:

Applicants should submit a resume and cover letter to be considered for this opportunity. We thank all applicants for their interest; however, only those being considered will be contacted.

About NAIT:

NAIT is a leading post-secondary institution in Alberta, known for its innovative programs and commitment to student success. We are proud to have been named one of Alberta's Top Employers for 13 consecutive years.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

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