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Customer Service Assistant Manager

3 months ago

Canada Loblaw Companies Limited Full time

Position Title: Customer Service Assistant Manager

Overview:

The role of the Customer Service Assistant Manager is pivotal in ensuring the seamless operation of the Front End team, which is essential for delivering outstanding customer service. A strong dedication to customer satisfaction is a fundamental value of our organization.

Key Responsibilities:

  • Delivering exceptional customer service in a friendly manner to uphold our reputation for personalized and effective service.
  • Assisting in the oversight and guidance of all front end personnel to guarantee efficient and courteous service.
  • Taking charge of managing and scheduling the department during the absence of the Customer Service Manager.
  • Supporting the Customer Service Manager in the performance evaluation of unionized staff.
  • Preparing monthly and weekly summaries for review with the Customer Service Manager and Franchisee.
  • Ensuring the completion and follow-up of product tests as necessary.
  • Maintaining compliance with company policies and legislative requirements related to lottery sales, cashier audits, and other relevant areas.
  • Generating reports and maintaining precise data records.
  • Investigating and addressing any discrepancies in cash and lottery sales.
  • Assisting in the processing and balancing of various payment methods in accordance with company protocols.
  • Updating and ensuring the accuracy of information in computerized systems.
  • Operating a cash register and providing service to customers in a respectful manner.
  • Resolving customer and employee issues while overseeing the department.
  • Performing additional duties as assigned.

Ideal Candidate Profile:

  • Outstanding customer service abilities.
  • A minimum of three years of cashier experience in a retail grocery setting.
  • Experience in office management is a valuable asset.
  • Willingness to work flexible hours, including days, evenings, and weekends.
  • Capability to thrive in a fast-paced environment and under pressure.
  • Strong organizational, communication, and interpersonal skills.

Success Factors:
At Loblaw Companies Limited, our success is rooted in our core values: providing fresh products, well-trained staff, maintaining store cleanliness, and delivering superior customer service. If you embody these values and are adaptable to change while embracing the challenges of a dynamic retail environment, we encourage you to consider this opportunity.

We are dedicated to fostering a diverse and inclusive workplace. If you are contacted regarding a job opportunity or interview, please inform us if you require any accommodations.