Client Relationship Specialist

1 week ago

Waterloo, Ontario, Canada Equitable Life of Canada Full time

Job Title: Client Relationship Specialist

Job Summary:

We are seeking a highly skilled Client Relationship Specialist to join our team at Equitable Life of Canada. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Manage the installation of new business, working closely with policyholders, advisors, and head office staff to ensure seamless onboarding.
  • Provide support to our Group Account Executives, helping to drive sales and revenue growth.
  • Process complex amendments and specialized employee notices, ensuring accuracy and timeliness.
  • Coordinate and maintain high levels of policyholder service, including developing and maintaining relationships with group plan administrators.
  • Deliver employee benefit presentations, responding to inquiries from policyholders, certificate holders, advisors, and head office staff on complex administrative or escalated claim situations.
  • Work under tight deadlines, prioritizing tasks and managing multiple projects simultaneously.
  • Participate in finalist presentations, showcasing your expertise and building strong relationships with clients.

Requirements:

  • 3+ years of prior experience with group, life, and health products, preferably in a client-facing role.
  • Valid driver's license required, with occasional travel expected.
  • Ability to work in a team environment, with excellent communication and organizational skills.
  • Post-secondary education and training in a related field, with a strong understanding of group product knowledge and government plans.
  • Bilingual skills (French/English) are an asset.

What We Offer:

  • A healthy work-life balance, with employee wellness top of mind.
  • Annual bonus program, annual vacation allowance, and company-paid benefits program.
  • An additional paid volunteer day each year, allowing you to give back to the community.
  • Immediate enrollment in the company's pension program, with employer matching.
  • Employee resource groups, supporting an inclusive work environment.
  • Tuition support and specialized program assistance.
  • An onsite, full-service cafeteria with a variety of daily options.
  • Discounts on company products and services, and access to exclusive employee perks.
  • Regular EQ Together events, focused on company togetherness and collaboration.

How to Apply:

Please submit your application, including your resume and cover letter, to our HR team. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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