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Branch Operations Leader
2 months ago
About This Role
As a Branch Operations Leader at Banque Nationale, you'll play a pivotal role in driving success within our branch network. You'll lead and inspire a team of financial advisors, customer service representatives, and business development specialists, fostering a collaborative environment that prioritizes client satisfaction and business growth.
Key Responsibilities
- Financial Performance: Guide your team to achieve ambitious financial targets by implementing effective strategies and promoting best practices in sales and client engagement.
- Team Development & Coaching: Provide personalized coaching and mentorship to your team members, empowering them to enhance their skills, advance their careers, and contribute to the branch's overall success.
- Operational Excellence: Ensure seamless branch operations by overseeing adherence to established policies, procedures, and regulatory guidelines. This includes managing risk, compliance, and customer segmentation strategies.
- Client Relationship Management: Cultivate strong relationships with existing clients while actively seeking new business opportunities. Focus on understanding client needs and delivering tailored solutions that meet their financial goals.
- Strategic Growth: Collaborate with leadership to develop and implement branch-specific initiatives that optimize service quality for small businesses, leveraging market potential and industry trends.
Qualifications & Skills
We seek a highly motivated and experienced leader with a proven track record in financial services.
- Extensive experience managing and coaching teams within a financial advisory or business development environment.
- Strong understanding of financial regulations, compliance requirements, and risk management principles.
- Exceptional communication, interpersonal, and problem-solving skills.
- A commitment to fostering a positive and collaborative team culture.
