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Store Experience Team Lead

2 months ago

Calgary, Alberta, Canada YETI Canada Limited Full time
Job Description

Job Title: Store Experience Team Lead - Calgary

Company: YETI Canada Limited

Job Type: Full-time

Location: Calgary, Canada

About Us:

YETI Canada Limited is a leading manufacturer of high-quality outdoor gear and equipment. We are committed to providing exceptional customer service and creating a unique brand experience for our customers.

Job Summary:

We are seeking a highly motivated and experienced Store Experience Team Lead to join our team in Calgary. The successful candidate will be responsible for leading a team of retail sales associates and providing exceptional customer service to drive sales and achieve business objectives.

Key Responsibilities:

  • Sales and Profitability:
    • Support driving store sales and achieving sales goals
    • Assist in monitoring progress and results against key performance indicators (KPIs)
  • Brand Experience/Customer Service:
    • Drive excellence in customer service in store by modeling brand service standards
    • Respond to all customer feedback and concerns immediately
    • Ensure store team engages with each customer to create an authentic brand experience
    • Cultivate a customer-centric culture with on-the-spot recognition
    • Represent the store as an active brand ambassador within the community
    • Support execution of store marketing events
  • Training & Coaching Team:
    • Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
    • Support execution of training programs
    • Ensure team is educated on product and assortment to enhance selling and customer engagement
    • Provide timely training, coaching, and feedback to enable team success and growth
  • Operations & Inventory:
    • Help ensure team follows all company and store policies and procedures
    • Assist in managing stockroom inventory and supply levels and organization
    • Help execute inventory receiving and replenishment processes efficiently and accurately
    • Provide a premium checkout experience using point-of-sale (POS) and/or mobile POS system
  • Visual Merchandising:
    • Maintain store visual merchandising standards
    • Execute floor-sets and merchandising direction
  • Talent Management:
    • Support development of a high-performing team of customer-focused sales associates
    • Identify performance issues and inform Store Experience Leader
    • Provide ongoing specific and timely feedback to the team
    • Ensure compliance with all talent policies and procedures
  • Loss Prevention, Safety, & Compliance:
    • Ensure compliance with loss prevention, safety, and security policies and procedures
    • Support execution of loss prevention/security strategies to meet company shrink goals
    • Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately
  • Professional Conduct:
    • Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
    • Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Qualifications and Attributes:

  • High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
  • At least 2 years of management experience in a fast-paced, high volume retail environment
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
  • Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
  • Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment
  • Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
  • Detail oriented and excellent organization skills
  • Proficient in Microsoft Office applications and retail systems as well as mobile POS
  • Available to work a flexible schedule including weekends, evenings, and holidays

Physical Requirements:

  • Operate office equipment and technology (i.e., computers, phones, copier, etc.)
  • Standing required for entire work shift
  • Bend, lift, open, and move product up to 50 pounds as needed

Equal Opportunity Employer:

YETI Canada Limited is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse, equitable, and inclusive culture that values and respects the backgrounds, experiences, and cultural differences of all employees.