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Hotel Front Desk Associate

2 months ago

Castlegar, Canada Canadas Best Value Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Hotel Clerk at Canadas Best Value Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Information Provision: Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, to support the smooth operation of the front desk.
  • Communication: Answer telephone calls and relay messages to guests and staff, ensuring prompt and accurate communication.
  • Special Needs Assistance: Assist guests with special needs, such as mobility or accessibility requirements.
  • Housekeeping and Cleaning: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Work Environment and Physical Demands
  • Attention to Detail: Maintain a high level of attention to detail to ensure accuracy and efficiency in all tasks.
  • Fast-Paced Environment: Work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously.
  • Standing and Mobility: Stand for extended periods and move around the hotel to perform various tasks.
Personal Qualities and Suitability
  • Client Focus: Demonstrate a strong client focus, prioritizing guest needs and satisfaction.
  • Excellent Communication: Possess excellent oral communication skills, able to effectively communicate with guests and staff.
  • Organized: Be highly organized, able to prioritize tasks and manage multiple responsibilities.
Work Requirements
  • Work Term: Permanent position with regular working hours.
  • Work Language: English language proficiency required.
  • Hours: 40 hours per week, with flexibility to work varied shifts as needed.