Senior Manager, Loyalty Partnerships Lead

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

**About the Role**

Scotiabank is seeking a highly skilled Senior Manager, Loyalty Partnerships Lead to join our team. As a key member of our Loyalty and Partnerships team, you will be responsible for leading and driving a customer-focused culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

**Key Responsibilities**

  • Lead and drive a customer-focused culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Key relationship lead on assigned portfolios. Product lead on loyalty liaising with internal and external partners to drive loyalty strategies for Scotiabank.
  • Ensure overall Scotiabank strategic oversight, prioritization to ensure timely and effective delivery of business projects and results.
  • Continually represent the Bank to prioritize and deliver initiatives within the Scene+ ecosystem, to improve overall program value to both customers & shareholders.
  • Strategic deep dives on assigned emerging initiatives which will entail executing against strategic frameworks to analysis hypotheses, identify, acquire and review data elements, and put forth strategic recommendations on new loyalty rewards initiatives.
  • Present monthly executive-level reporting on portfolio status.
  • Build an inventory of external benchmarks and strategic best practices and learnings within the global loyalty rewards landscape.
  • Assists in the development of annual business plans including detailed strategies and tactics to achieve short-, medium- and long-term objectives.
  • Partners heavily across the organization (including Business Lines and Channels) to align engagement strategies. Maintain strong working relationships with key partners and stakeholders to ensure smooth transition and execution of projects.
  • Assist with RFI/RFP's relating to new capabilities and/or vendors including competitive research, industry analysis, gap analysis etc, onboarding etc.
  • Tracks impact and outcomes and provides regular reporting to key stakeholders.
  • Understand how Scotiabank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and, managing succession and development planning for the team.

**Requirements**

  • Able to work in cross-functional teams on initiatives and projects of varying scope and duration simultaneously.
  • Ability to navigate a multifaceted global organization to secure resources, information, and consensus through determination, personal creativity, drive, and conviction.
  • Excellent written and verbal interpersonal skills; ability to convey information clearly and simply at all levels.
  • Demonstrated financial acumen and analytical skills to leverage data insights to inform business decisions.
  • Able to impact and influence internal stakeholders and external partners to drive desired results.
  • Excellent collaboration and partnership skills demonstrated through previous roles.
  • Proven ability to think strategically.
  • Previous knowledge of Loyalty, Engagement, and/or management of credit card/travel rewards programs.
  • Strong relationship and partner management skills.
  • Previous experience in consulting practice is an asset.
  • High level of curiosity and drive to expand knowledge around business growth strategies.

**Working Conditions**

  • Work in a standard office-based environment; non-standard hours are a common occurrence.

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