Front Desk Representative

2 months ago


Sioux Narrows, Canada Totem Resorts Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Totem Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Will train
Work Setting:
  • Hotel, motel, resort
Work Conditions and Physical Capabilities:
  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Standing for extended periods
  • Work under pressure
Personal Suitability:
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
Health Benefits:
  • Health care plan
  • Work Term: Seasonal
  • Work Language: English
  • Hours: 30 to 40 hours per week


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