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Cloud Service Support Specialist
3 months ago
If you are passionate about client satisfaction, eager to enhance customer experiences, and have a strong affinity for technology, this role is for you.
MicroAge is a leading IT solutions provider specializing in IT services, training, and cloud solutions, dedicated to delivering exceptional value through a consultative approach.
We are seeking a Cloud-Centric Service Analyst - Tier 2
MicroAge is looking for a proactive and enthusiastic team player with excellent communication skills to become part of our technical support team. You will leverage advanced tools to assist clients, develop tailored solutions, and provide outstanding service. Candidates with strong interpersonal skills and the ability to think critically will excel in this role. You will report directly to the Service Business Manager as part of the Service Team.
Key Responsibilities
- Assist a diverse client base using cutting-edge remote access technologies
- Thoroughly document all tasks and completed work
- Engage in daily Active Directory administration with a focus on Azure AD
- Utilize tools such as N-Able, RDP, and VPN for remote work as needed
- Diagnose and resolve issues using a combination of expertise and available resources
- Collaborate effectively within a team setting
- Exceptional verbal and written communication skills
- Strong organizational and time management abilities
- Willingness to explore and adopt new technologies
- Solid analytical and problem-solving capabilities
- Excellent listening skills
- Proficiency in Microsoft Office Suite, including Office 365
- Experience with Email, Hosted Exchange, Office 365, and Microsoft 365
- Familiarity with Microsoft Azure
- Knowledge of Microsoft Active Directory
- 5+ years of experience with Microsoft Active Directory
- Certifications such as MCP, MCSA, or MCSE are preferred
- Preferred certifications include:
- AZ-900 Microsoft Azure Fundamentals
- MS-900 Microsoft 365 Fundamentals
- MS-100 Microsoft 365 Identity and Services
- MS-101 Microsoft 365 Mobility and Security
- MS-500 Microsoft 365 Security Administration
- Exam 70-347: Enabling Office 365 Services
- Exam 70-346: Managing Office 365 Identities and Requirements
- Exam 70-532: Developing Microsoft Azure Solutions
- Exam 70-533: Implementing Microsoft Azure Infrastructure Solutions
- Exam 70-535: Architecting Microsoft Azure Solutions
- Exam 70-473: Designing and Implementing Cloud Data Platform Solutions
- Exam 70-475: Designing and Implementing Big Data Analytics Solutions
Job Type: Full-time
Compensation: $25+/hour based on experience