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People Operations Manager

3 months ago

Granby, Canada YMCA of the Rockies Full time

POSITION SUMMARY:

The People Operations Manager will oversee and manage the daily activities of the Human Resources department, ensuring effective communication for all personnel during pre-arrival and exit processes. This role is essential in providing support, guidance, and expertise to guarantee that all HR services are executed in a timely, efficient, and ethical manner. The individual will offer administrative and operational assistance to the HR team, HR Director, and executive staff.



OUR MISSION AND CULTURE:

We are dedicated to our mission of embodying Christian values through our programs, staff, and facilities, fostering an environment that nurtures the spirit, mind, and body of all individuals. We strive to create an inclusive atmosphere for everyone and aim to positively impact the lives of our members, guests, and employees. Our team is crucial in delivering exceptional mission-driven experiences for our guests and each other.



ESSENTIAL FUNCTIONS:

  • Support the Human Resources Director with HR-related issues and assist department leaders with HR matters (e.g., investigations, disciplinary actions).
  • Maintain a high level of confidentiality regarding all Human Resources issues.
  • Assist in training and overseeing a skilled HR team, including volunteers and interns.
  • Facilitate staff sharing among various centers.
  • Respond to inquiries from governmental, regulatory, or community organizations.
  • Welcome visitors to the Human Resources Office.
  • Prepare meeting agendas, minutes, presentations, and other documentation.
  • Build strong relationships with department hiring managers to ensure effective placement of volunteers, interns, and international participants.
  • Foster rapport with all volunteers and international staff, acting as a liaison between department managers and international participants.
  • Communicate regularly with the Association Recruiter regarding volunteer/intern positions.
  • Ensure compliance with training plans for international trainees and Association Interns as directed by department supervisors and managers.
  • Assist the Association International Director in creating enriching international experiences through interviews, placements, training sessions, workshops, cultural presentations, community events, and other activities.
  • Support mission-driven programming and professional development for non-trainee international staff.
  • Help organize and present staff orientations.
  • Maintain accurate and organized personnel files that meet compliance standards.
  • Create opportunities for social interactions and employee engagement.
  • Respond to inquiries promptly, both verbally and electronically.

REQUIREMENTS/QUALIFICATIONS:

  • A college degree with at least one year of supervisory experience is preferred. A Bachelor’s degree in Human Resource Management or Business Administration is ideal.
  • At least 2 years of office experience or formal HR training is preferred.
  • Strong interpersonal and customer service skills, along with excellent telephone etiquette.
  • Exceptional organizational skills with a keen eye for detail and the ability to complete tasks efficiently.
  • Ability to work independently, take initiative, and make sound decisions.
  • Effective communication skills, both written and verbal, with fluency in English.
  • Capability to manage and prioritize multiple tasks in a dynamic office environment with frequent interruptions.
  • Flexibility to work varied hours, including weekends, evenings, and holidays.
  • Proficiency in operating office equipment such as computers, telephones, copiers, scanners, and fax machines.
  • Proficient in Microsoft Office Suite: Outlook, Word, Excel, Publisher, PowerPoint.
  • Experience with ATS databases is preferred.
  • A valid state-issued driver’s license and a clean driving record are required to operate YMCA vehicles.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

  • Demonstrate and uphold the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all activities.
  • Support the YMCA of the Rockies Mission, policies, and programs.
  • Exhibit excellent customer service skills, including being friendly, helpful, patient, and professional.
  • Promote a safe working environment for guests, members, and staff.
  • Encourage a cooperative and positive atmosphere while collaborating with a diverse community.
  • Meet acceptable standards for criminal background checks.
  • Perform other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to navigate stairs and frequently rise from a seated position.
  • The employee must be able to lift and/or move up to 30 pounds, including navigating stairs and uneven terrain.
  • Ability to function effectively amidst frequent interruptions in a busy office setting.
  • The noise level in the work environment is typically moderate to high.
  • Able to stand, walk, stoop, kneel, bend, and work on a computer for extended periods.
  • Ability to use cleaning supplies and chemical cleaners.

Note: Employees are accountable for all responsibilities associated with this position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications related to the role.

COMPENSATION PACKAGE & EMPLOYEE PERKS:

  • Health, dental, and life insurance.
  • Generous paid time off and vacation.
  • Participation in the YMCA Retirement Fund with an additional contribution after two years of employment.
  • Potential availability of employer-owned rental housing nearby.
  • Membership benefits at YMCA of the Rockies.
  • Discounts on childcare, summer camps, and overnight stays.
  • Discounted rates for friends and family at YMCA lodges.
  • Ski and golf passes to local resorts and courses.
  • Free or discounted gear rentals for outdoor activities.