Senior Manager of Technical Services

1 month ago

Newfoundland and Labrador, Canada Lenovo Full time
Job Title: Senior Manager of Technical Services

Lenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.

Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.

We are committed to building a more equitable, trustworthy, and smarter future for everyone, everywhere.

As a Senior Manager of Technical Services, you will lead and manage a global team of senior storage technical support engineers responsible for Lenovo ThinkSystem DE, DM, DG, DS, and other storage technologies.

Key Responsibilities:
  • Lead, mentor, and manage a global team of senior storage engineers, ensuring effective issue resolution, professional growth, and performance management.
  • Foster a positive, inclusive team culture focused on customer satisfaction, technical innovation, and collaboration across global regions.
  • Oversee staffing, workload distribution, and on-call rotations, ensuring 24/7 coverage and follow-the-sun support model.
  • Collaborate with global leaders to develop and implement strategies for scaling the team and enhancing support processes.
  • Manage KPIs and metrics for team performance, service delivery, and customer satisfaction, providing regular reporting to executive leadership.
  • Serve as a senior point of contact for critical customer escalations, ensuring swift issue resolution and communication with key stakeholders.
  • Work with customers, partners, field engineers, and service support personnel to provide world-class support and build long-term customer relationships.
  • Engage directly with enterprise clients as needed to assess complex technical issues, offer solutions, and improve customer experience.
Requirements:
  • 3+ years of management experience, leading technical support teams in a global, enterprise environment.
  • Proven track record in technical support management, customer engagement, and handling escalations.
  • Proficient in Microsoft Office programs such as Word, Excel, PowerPoint.
  • Ability to effectively interact and communicate with Senior executives to CXO level personnel.
  • Excellent organization skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment.
  • Industry certifications and/or experience in VMware, Azure, Nutanix, Red Hat KVM or OpenShift, AI, Lenovo and NetApp storage such as ONTAP, AWS, networking, Veeam or Commvault, edge products, networking, and SAN are a plus.
Work Hours:

Willingness to work in a 24/7 shift environment, including weekends and holidays.

This role offers the opportunity to lead a world-class technical team, influence product success, and play a key part in Lenovo's Premier Support organization as it continues to grow globally.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

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    4 weeks ago

    Newfoundland and Labrador, Canada Lenovo Full time

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  • Senior Manager of Technical Services

    4 weeks ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Our mission is to deliver Smarter Technology for All, and we're looking for a Senior Manager of Technical Services to join our Premier Support organization.Key...

  • Senior Manager of Technical Services

    4 weeks ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Our mission is to deliver Smarter Technology for All, and we're looking for a Senior Manager of Technical Services to join our Premier Support organization.Job Summary:We're...

  • Senior Manager of Technical Services

    4 weeks ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Our mission is to deliver Smarter Technology for All, and we're looking for a Senior Manager of Technical Services to join our Premier Support organization.Job Summary:We're...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. We are committed to delivering Smarter Technology for All, and our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. We are committed to delivering Smarter Technology for All, and our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. We are committed to delivering Smarter Technology for All, and our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. We are committed to delivering Smarter Technology for All, and our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter...

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    Newfoundland and Labrador, Canada Lenovo Full time

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  • Senior Manager of Technical Services

    4 weeks ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Our bold vision is to deliver Smarter Technology for All, and we're building a more equitable, trustworthy, and smarter future for everyone, everywhere.Job Summary:We're...

  • Senior Manager of Technical Services

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    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...

  • Senior Manager of Technical Services

    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

    Job Title: Senior Manager of Technical ServicesLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions,...