Senior Manager of Technical Services

1 month ago

Newfoundland and Labrador, Canada Lenovo Full time
Job Title: Senior Manager of Technical Services

Lenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.

Focused on delivering Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.

We are committed to building a more equitable, trustworthy, and smarter future for everyone, everywhere.

To achieve this vision, we are seeking a Senior Manager of Technical Services to lead and manage a global team of highly skilled senior storage technical support engineers.

Key Responsibilities:
  • Lead and manage a global team of senior storage technical support engineers.
  • Develop and implement strategies for scaling the team and enhancing support processes.
  • Collaborate with global leaders to drive operational efficiencies and improve customer satisfaction.
  • Manage KPIs and metrics for team performance, service delivery, and customer satisfaction.
  • Serve as a senior point of contact for critical customer escalations.
  • Work with customers, partners, and field engineers to provide world-class support and build long-term customer relationships.
Requirements:
  • 3+ years of management experience, leading technical support teams in a global, enterprise environment.
  • Proven track record in technical support management, customer engagement, and handling escalations.
  • Proficient in Microsoft Office programs such as Word, Excel, PowerPoint.
  • Ability to effectively interact and communicate with Senior executives to CXO level personnel.
  • Excellent organization skills, with experience in managing multiple initiatives simultaneously in a demanding and changing environment.
Preferred Qualifications:
  • Industry certifications and/or experience in VMware, Azure, Nutanix, Red Hat KVM or OpenShift, AI, Lenovo and NetApp storage such as ONTAP, AWS, networking, Veeam or Commvault, edge products, networking, and SAN.
Work Hours:

This role requires willingness to work in a 24/7 shift environment, including weekends and holidays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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    Newfoundland and Labrador, Canada Lenovo Full time

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    1 month ago

    Newfoundland and Labrador, Canada Lenovo Full time

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