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Business Transformation Senior Analyst

2 months ago

Old Toronto, Ontario, Canada City of Toronto Full time

About the Role:

The City of Toronto is seeking a highly skilled Business Transformation Senior Analyst to join our Development Review Division. As a key member of our team, you will play a central role in delivering technology-based transformative improvements for our complex multi-stakeholder development review process.

Key Responsibilities:

  • Develop and implement detailed plans and recommendations regarding program-specific requirements.
  • Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality, and organizational performance.
  • Manage training plans, documents, and train assigned staff where required, ensuring effective teamwork, high standards of work quality, and organizational performance.
  • Conduct research into assigned areas, ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.
  • Provide input into assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Provide input into change management plans to roll out technology releases tied to business transformation.
  • Design and modify business processes and information technology solutions for administering the delivery of service with a customer-centric focus and tracking the cost-effectiveness of service delivery.
  • Develop and manage quality assurance strategies, plans, and test scripts, execute and document tests for technology solutions and business processes.
  • Lead and manage multi-disciplinary working groups for the development of new programs, services, and policies and procedures designed to support continuous improvement and meet established goals.
  • Provide validation on customer experience focus on all business transformation being delivered on behalf of the Customer Experience and Technology team through human-centered design decision-making criteria such as interviews, surveys, etc.
  • Manage the development and implementation of data analytics to enable evidence-based decision-making.
  • Provide strategic advice to the DRD management team on delivering business transformation. Deals with confidential and sensitive information affecting DRD operations (e.g., application files from developers, private customer information, etc.), assets, and resources.
  • Provide oversight, leadership, and guidance to business analysts and/or special project teams and monitors work output, reviews project deliverables, and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule, and on budget and at quality standards.
  • Lead various deliverables such as training, including delivery of the training to all staff, requirements gathering, project document creation, and management.
  • Works on process changes related to DRD operations and reviews confidential documentation to help with privacy and cyber-security threat and risk assessment for the division.
  • Provides support and recommendations related to confidential business realignments in DRD. Conducts research, recommends, and implements new methodologies, technology, tools, and solutions to support the division's business practices, address operational challenges, and improve service delivery.
  • Monitors and evaluates divisional performance indicators, measures continuous improvement activities.
  • Evaluates and makes recommendations on the effectiveness of business processes, technologies, or methods for delivering business intelligence, data analytics, and performance measures.
  • Collects, analyzes, evaluates, and interprets information/findings to develop recommendations for improvement to existing divisional projects, policies, procedures, and services and in the development of theories, concepts, and objectives for new divisional projects, policies, and services.
  • Conducts research and analysis on topics involving collection of information from a variety of sources, including other cities, other levels of government, agencies, technical associations/societies, and libraries, and compiles data and transforms it for use by staff, the public, and other stakeholders.
  • Oversees quality assurance as it relates to business intelligence and performance measurement to identify procedural and training opportunities for improvement and develops the appropriate policy and training material to meet the division's established standards and support continuous improvement.
  • Represents divisional interests and needs on a corporate level and participates in service area and corporate projects related to business functions.
  • Prepares briefing notes, reports, and presentations to senior management supporting recommendations on various operational issues, including process optimization and simplifications that could lead to changes in staffing levels and resource allocation.
  • Establishes an effective and collaborative working relationship with the division's senior management team and management staff, staff from other City divisions, and stakeholders. Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently deliver services.
  • Liaises with other City divisions, municipalities, provincial ministries, municipal benchmarking organizations, research and information organizations, external agencies, and other stakeholders regarding business intelligence, data analytics, and information sharing.

Requirements:

  • Post-secondary education in Business Analysis, Computer Science, or other related discipline or an equivalent combination of education and experience.
  • Considerable experience in project management methodologies (e.g., PMI PMBOK, Agile), with an ability to use project management tools to create project plans and work breakdown structure diagrams as well as business cases and other project artifacts.
  • Considerable experience in data analysis and interpretation, business intelligence and reporting tools, and software system implementations such as Salesforce, digitization, and document management systems, case management systems, etc.
  • Considerable business and system analysis experience working on small to large-scale projects such as minimum viable product delivery to business transformational initiatives, delivered on a variety of technical channels for service delivery such as online, phone, and in-person solutions, and/or case management systems.
  • Experience in workflow and data modeling using spreadsheet and diagramming tools and applications such as JIRA, Confluence, HP ALM, SharePoint, MS Office, Visio, Wireframe Tools, AMANDA, e-PlanREVIEW.
  • Excellent interpersonal, oral, and written communication skills to solicit requirements, provide troubleshooting support, prepare technical documentation, and reports on issues, risks, and solutions to all levels of staff, management, City councillors, the public, and external contacts in person, by phone, or in writing.
  • Strong facilitation, negotiation, and persuasion techniques to achieve consensus on requirements.
  • Excellent customer service skills, with the ability to deal effectively with all levels of staff, councillors, the public, and external contacts in person, by telephone, and in writing.
  • Project Management, Business Analysis, or Information Management certification, or demonstrated progress towards one of these is considered an asset.