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Team Member, Delivery Support Specialist

2 months ago

Cowansville, Quebec, Canada RONA Full time
About the Role

We are seeking a highly skilled and motivated Team Member, Delivery Support to join our team at RONA. As a key member of our front-line team, you will be responsible for providing exceptional customer service and ensuring that our store runs smoothly.

Key Responsibilities
  • Supervise and train front-line staff to maintain high service standards
  • Oversee register coverage and store supply usage to optimize efficiency
  • Provide refunds and monitor cash drawer amounts to ensure accuracy
  • Perform opening and closing procedures to ensure a seamless store experience
  • Provide excellent customer service by assisting customers and addressing any issues
  • Understand, train, and promote company programs and initiatives to drive sales and customer engagement
  • Train and mentor new associates to ensure a smooth onboarding process
  • Perform other related tasks to ensure the store runs smoothly and efficiently
Requirements
  • 1 year of retail experience
  • 1 year of experience in team supervision
  • Strong problem-solving skills to resolve customer issues
  • Excellent communication skills to train and motivate team members
  • Strong attention to detail to maintain high service standards
About RONA

RONA is committed to creating a diverse and inclusive work environment. We are an equal opportunities employer and welcome applications from all qualified candidates. We are proud to be a part of the RONA family, with over 22,000 employees across Canada. Our teams are driven by a passion to help people bring their projects to life and make a difference in the communities we serve.