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Food Service Team Lead

2 months ago

Truro, Nova Scotia, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our café, including managing staff, maintaining high standards of quality and customer service, and driving sales growth.

Key Responsibilities
  • Staff Management: Supervise and train a team of food service staff to ensure they have the skills and knowledge to provide excellent customer service and maintain high standards of quality.
  • Quality Control: Ensure that all food and beverages meet our high standards of quality and presentation.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner.
  • Inventory Management: Maintain accurate records of stock, supplies, and sales to ensure efficient inventory management.
  • Reporting: Prepare and submit regular reports to management on sales, inventory, and customer feedback.
  • Team Collaboration: Work closely with other team members to achieve sales and customer service goals.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service or retail environment.
  • Work Setting: Various locations within the Tim Hortons network.
  • Work Conditions and Physical Capabilities: Fast-paced environment, work under pressure, combination of sitting, standing, and walking.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, flexibility, and a team player attitude.