Key Holder at Kiehl's Boutique

4 weeks ago


Calgary, Alberta, Canada Kiehl's Since 1851 Full time
{"title": "Key Holder at Kiehl's Boutique", "description": "Unlock Your Potential as a Key Holder at Kiehl's

At Kiehl's, we're passionate about delivering exceptional customer experiences. As a Key Holder, you'll play a vital role in driving sales, building customer relationships, and maintaining a seamless shopping environment.

Key Responsibilities:
  • Deliver best-in-class customer service, ensuring every guest leaves feeling valued and satisfied.
  • Develop and maintain in-depth product knowledge, showcasing features, benefits, and application techniques to drive sales and customer loyalty.
  • Generate sales by applying our brand selling method, product knowledge, and basic service flow, while maximizing selling opportunities through link-selling.
  • Support daily operations at the point of sales (POS) activities, ensuring a smooth and efficient shopping experience.
  • Enforce company policies and procedures, maintaining a safe and respectful work environment.
  • Follow brand CRM procedures to recruit and retain customers, fostering long-term relationships and driving repeat business.
  • Maintain the counter/store quality and merchandising, ensuring a visually appealing and well-organized store environment.
  • Responsible for acknowledging and recording customer complaints and issues, escalating them to the store manager as needed.
  • Communicate valuable insights about competition, clients, and key events to the store manager, driving informed decision-making.
  • Perform open and closing procedures for the store, ensuring a seamless transition between shifts.
  • Attend all scheduled shifts, demonstrating flexibility and a commitment to meeting business needs.
What We're Looking For:
  • Retail and/or cosmetic experience preferred, with a proven track record of driving sales and delivering exceptional customer service.
  • Prior key holder experience is a plus, but not required.
  • Customer service experience, with a focus on building strong relationships and resolving customer complaints.
  • Great communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Diligent and responsible attitude, with a focus on maintaining a safe and respectful work environment.
  • Analytical skills, with the ability to process and analyze customer feedback and sales data.
  • Basic computer skills, with proficiency in our CRM system and other business tools.
  • Must be willing to work flexible hours, including nights and weekends, and be available to work a variety of shifts.
  • High School Diploma or GED required, with a focus on maintaining a clean and organized work environment.
  • Must be 18 years or older, with a valid ID and proof of eligibility to work in the United States.
  • Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.
  • English mandatory, with a second language an asset.

We offer a competitive hourly base wage, monthly sales bonus potential, generous quarterly gratis allocation, and clear career growth opportunities. If you're passionate about delivering exceptional customer experiences and driving sales, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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