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Service Technician

2 months ago

Kamloops, British Columbia, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Service Technician to join our team at CB Canada. As a Service Technician, you will play a critical role in ensuring the safety and accessibility of our clients by delivering, installing, and repairing custom mobility equipment.

Key Responsibilities
  • Diagnose and Repair
    • Create service orders and quotes in our system
    • Assess and troubleshoot issues with mobility devices
    • Repair manual and power devices and equipment onsite and in-store
    • Repair electrical systems within mobility devices
    • Program and set-up basic power and mobility equipment
    • Install and repair elevating products and solutions
  • Deliver a Motion Customer Experience
    • Build trusting relationships with clients
    • Ensure client needs are met and objectives are achieved
  • Be Flexible and Mobile
    • Travel to client homes and facilities
Requirements
  • Technical Skills
    • Previous experience in a customer service role
    • Exposure to using diagnostic tools, electronic equipment, and completing mechanical repairs
    • Interest in or knowledge of mobility products is beneficial
    • Avid troubleshooter with innovative and efficient problem-solving approach
  • Empathy
    • Provide clients with exceptional customer experience
    • Navigate any situation in a friendly, professional, and compassionate manner
  • Additional Requirements
    • Lift up to 50 pounds to move or repair equipment and devices
    • Valid driver's license and clean driving record
    • Willing to work flexible hours on occasion to accommodate client needs
About CB Canada

CB Canada is a leading provider of mobility solutions, dedicated to making life accessible for all. We are committed to fostering a culture of belonging, giving, and strength. Join our team and be part of our mission to empower individuals and communities.

Why Work with Us

We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in people's lives. If you are passionate about accessibility and customer service, we encourage you to apply for this exciting opportunity.