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Account Representative

2 months ago

Edmonton, Alberta, Canada National Bank Full time
About the Role

We are seeking a highly skilled and motivated Account Representative to join our team at National Bank. As an Account Representative, you will play a key role in supporting our Commercial Banking clients by providing exceptional service and identifying business opportunities.

Key Responsibilities
  • Support the account manager by prioritizing and carrying out various complex administrative activities for Commercial Banking files
  • Promote client satisfaction and loyalty by offering exceptional service and detecting business opportunities
  • Open files for Commercial Banking client accounts
  • Help colleagues handle non-standard files
  • Identify operational issues, recommend solutions and help develop new procedures
  • Perform checks and analyses to ensure the accuracy of financial data within set timeframes and participate in various tasks related to financial transactions
  • Adhere to compliance and risk management rules
What We Offer

As a valued member of our team, you will have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group. We also offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Requirements
  • Three-year college diploma or academic equivalent in a related field and three years of relevant experience
  • Customer service experience
  • Knowledge of banking products and services for businesses
  • Proficiency with Word and Excel
  • Good sense of initiative and good level of autonomy
Language

English

Skills

Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Humility, Initiative, Learning Agility, Resiliency, Teamwork

Benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, a generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.

Our Culture

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values and are passionate about making a difference.