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THO - Billing and Customer Service Office Coordinator
2 months ago
Gardewine is a Manitoba-based transportation company with a rich history dating back to the 1950s. Since its founding in the northern community of Flin Flon, the company has grown significantly by diversifying within the transportation industry. The company's operations are built on a strong foundation of dedicated employees, who are the source of its success. The safety and well-being of its employees are always the top priority.
The company is currently seeking a Billing and Customer Service Office Clerk to join its team at the Thompson Terminal.
Reporting to the Terminal Manager, the Billing and Customer Service Office Clerk will be responsible for coordinating and completing a series of office duties in support of all terminal operations. These duties include:
- Providing friendly, helpful, and positive customer service
- Completing accurate and timely billing of shipping documents
- Completing general office duties such as filing, reception, tracing, and customer service
- Answering phones and directing calls to the appropriate person
- Entering information about completed deliveries into the computer system
- Scanning documents to be saved in the imaging system
- Generating and producing reports pertaining to on-time performance for key customers
- Performing other duties as assigned and required to meet the goals of the terminal
- Performing all work in a safe manner and complying with all Gardewine safe work practices, policies, and procedures
The ideal candidate will possess:
Qualifications
A secondary education in a related field, with previous transportation experience considered an asset. The candidate should have strong organizational skills, time management, attention to detail, and a positive and friendly customer service manner. Outstanding telephone and customer service skills are also essential. Strong computerized data entry skills and knowledge of Microsoft Office, with a focus on Excel and Word, are required. The ability to work independently in a fast-paced environment is also necessary.
