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Healthcare Services Coordinator

3 months ago

Surrey, British Columbia, Canada Suttongpservices Full time

Overview: The Healthcare Services Coordinator plays a crucial role in assisting the leadership team in the execution of service delivery, enhancement, and the initiation of new healthcare offerings. This position is integral to the strategy aimed at elevating the quality of primary healthcare services.

Key Responsibilities:

  • Facilitate the introduction of new healthcare services.
  • Assist Team Leaders in meeting contractual obligations.
  • Participate in the management on-call schedule.
  • Ensure clear and consistent communication with healthcare services and member practices.
  • Gather and analyze qualitative and quantitative data to support business cases and service improvement initiatives.
  • Interpret complex information and present findings to inform decision-making.
  • Utilize key performance metrics, which may be sensitive or contentious, to address challenges in large group settings.
  • Contribute to the development of short, medium, and long-term business and service plans.
  • Engage proactively with stakeholders at all levels, managing conflicts through effective facilitation.
  • Deliver high-quality work to ensure projects are completed on time and within budget.
  • Recommend improvements to service delivery processes.
  • Work towards agreed objectives while adhering to professional and organizational policies.
  • Perform additional tasks as assigned by senior management.
  • Delegate tasks as necessary and manage workload effectively.

Required Skills:

  • Ability to share information effectively and foster collaboration across various sectors.
  • Strong decision-making skills in the face of conflicting viewpoints.
  • Exceptional organizational abilities to manage multiple complex tasks simultaneously.
  • Excellent communication skills to influence and motivate team members.
  • Proficiency in using databases, spreadsheets, and word processing software.
  • Capability to implement innovative working methods and share knowledge with colleagues.
  • Experience in leading and motivating teams with a focus on strategic direction.
  • Ability to identify and manage risks effectively.
  • Strategic thinking with a long-term perspective.
  • Knowledge of change management principles.
  • Familiarity with audit and research methodologies.

Experience:

  • Proven experience in management or team leadership roles.
  • Experience in conveying complex and sensitive information.
  • Background in team management, including recruitment, performance management, and absence management.
  • Demonstrated ability to plan across various timeframes and adjust resources as needed.
  • Experience with healthcare software systems.

Qualifications:

  • Minimum qualifications in Mathematics and English (GCSE or equivalent).

Personal Attributes:

  • Self-driven and proactive.
  • Ability to meet tight deadlines.
  • Flexible and adaptable to changing circumstances.
  • Collaborative team player.
  • Strong focus and concentration on complex issues.
  • Innovative and creative problem-solver.
  • Responsive to changes in the work environment.
  • Strategic and analytical thinker.
  • Demonstrates personal integrity.

Knowledge:

  • Understanding of primary healthcare systems.
  • Awareness of NHS policies and health determinants.
  • Knowledge of primary care contractual processes.
  • Familiarity with health service management and project management.
  • Insight into the current healthcare landscape and governance issues.
  • Strong understanding of leadership and change management theories.