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Client Service Representative

2 months ago

Winnipeg, Manitoba, Canada TD Bank Full time

About the Role:

We are seeking a highly skilled and motivated Client Service Associate to join our team at TD Bank. As a Client Service Associate, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Client Service: Provide timely and effective support to clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Account Management: Manage client accounts, ensuring that all necessary documentation is up-to-date and accurate.
  • Communication: Communicate effectively with clients, colleagues, and management, ensuring that all parties are informed and up-to-date on client matters.
  • Problem-Solving: Identify and resolve client issues in a timely and effective manner, escalating complex issues to management as necessary.
  • Continuous Improvement: Continuously seek ways to improve client service and account management processes, implementing changes as necessary to ensure that client needs are met and exceeded.

Requirements:

  • Education: Undergraduate degree or community college diploma preferred.
  • Experience: 1-2 years of experience in a customer-facing role, preferably in a financial services industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and management.
  • Knowledge: Basic understanding of financial services and products, with a willingness to learn and develop knowledge of TD Bank's products and services.

What We Offer:

  • Competitive Compensation: A competitive salary and bonus structure, with opportunities for career advancement and professional growth.
  • Total Rewards Package: A comprehensive benefits package, including health and wellness benefits, retirement savings plan, and paid time off.
  • Professional Development: Opportunities for training and development, with a focus on building skills and knowledge in customer service, account management, and financial services.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills.