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Retention/Winback Specialist
2 months ago
About Canadian Fiber Optics Corp.
We are a leading provider of broadband internet services, committed to bridging the digital divide in rural and underserved markets. Our mission is to deliver best-in-class connectivity solutions that bring communities together and improve the lives of our customers.
Job Summary
The Retention/Winback Specialist is a key member of our customer success team, responsible for engaging with customers who have canceled services or are at risk of doing so. This role requires excellent communication skills, a customer-first mindset, and the ability to deliver tailored solutions that address client needs while aligning with business goals.
Key Responsibilities
- Respond to inbound customer inquiries and diffuse situations, turning potentially negative experiences into positive ones.
- Provide industry-leading customer service and ensure customer satisfaction.
- Analyze data to identify key churn areas or problems and propose solutions by presenting analysis and findings to stakeholders.
- Develop and implement customer retention strategies to reduce churn and increase customer loyalty.
Qualifications
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Advanced skills in MS Excel and PowerPoint.
What We Offer
We are committed to providing a safe and inclusive work environment, competitive wages, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply.
