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Customer Service Supervisor
2 months ago
We are seeking a skilled Customer Service Supervisor to join our team at Universal Coach Line Ltd. This role involves overseeing the daily operations of our customer service department, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Leadership and Supervision
- Establish and implement work schedules and procedures to ensure efficient operations
- Examine and verify the accuracy of work performed by team members
- Conduct regular performance reviews to identify areas for improvement
- Operations Management
- Coordinate and assign work tasks to team members to meet business objectives
- Maintain the operation of computer systems, equipment, and machinery to ensure business continuity
- Arrange for repair work as needed to minimize downtime
- Customer Service
- Ensure that customer service delivery meets our high standards
- Work with team members to resolve customer complaints and issues
- Education
- College or CEGEP diploma
- Experience
- 1 year to less than 2 years of experience in a customer service or operations role
- Language
- English language proficiency
- Work Hours
- 35 to 40 hours per week
